# Privacy Policy & SMS Messaging Terms
Keystone Property Services LLC
Effective Date: July 3, 2026
Angier, North Carolina — Serving the Triangle and Harnett County
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## 1. Introduction
Keystone Property Services LLC ("Keystone," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit keystoneservicesnc.com, request services, or communicate with us — including by text message. It also includes our SMS/Text Messaging Terms (see Section 8).
By using our website or services, or by opting in to our text messaging program, you agree to this Privacy Policy.
## 2. Information We Collect
Information you provide to us:
- Contact details: name, mailing/service address, phone number, and email address.
- Project details: information about your property and the services you request.
- Payment information: processed securely by our third-party payment processor. We do not store full payment card numbers.
- Communications: messages, form submissions, and correspondence you send us.
Information collected automatically:
- Website usage data such as IP address, browser type, device information, pages viewed, and referring pages.
- Cookies and similar technologies (see Section 9).
## 3. How We Use Your Information
We use your information to:
- Provide estimates, proposals, invoices, and services;
- Schedule and coordinate work, including notifying you when our crew is on the way;
- Communicate with you about your inquiries, appointments, and projects;
- Process payments;
- Send service updates and, where you have consented, follow-up communications;
- Operate, maintain, and improve our website and business;
- Comply with our legal obligations.
## 4. How We Share Your Information
We do not sell or rent your personal information. We share information only in these limited circumstances:
- Service providers: companies that help us operate our business — such as our CRM/messaging platform, payment processor, and scheduling tools — who may access information only to perform services for us and are obligated to protect it.
- Subcontractors and partners: qualified providers performing part of your project (for example, fertilization or pest control), only as needed to deliver the work.
- Legal requirements: when required by law, subpoena, or legal process, or to protect our rights, safety, or property.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
Mobile information — no sharing. No mobile information, including your phone number and your SMS opt-in and consent, will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with a service provider or subcontractor strictly to help us operate the messaging program (for example, our messaging platform), and only to the extent necessary to deliver the service.
## 5. Data Retention
We retain your information for as long as needed to provide services, maintain business records, resolve disputes, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
## 6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
## 7. Your Choices and Rights
- Marketing communications: you may opt out of promotional emails using the unsubscribe link, or opt out of texts as described in Section 8.
- Access and correction: you may request access to, correction of, or deletion of your personal information by contacting us. Depending on your state of residence, you may have additional rights under applicable law.
- Do Not Track: our website does not currently respond to browser "Do Not Track" signals.
## 8. SMS / Text Messaging Terms
Program description. Keystone operates an SMS/text messaging program to communicate with customers and prospective customers who have opted in.
Consent. You will receive text messages only if you have opted in — by submitting a web or contact form on keystoneservicesnc.com, completing a booking or quote request, or providing your mobile number and consent directly to us. Consent to receive text messages is not a condition of purchasing any goods or services.
Types of messages. Appointment confirmations, reminders, and scheduling updates; service and project updates (such as notice that our crew is on the way); estimate, proposal, and invoice notifications; account notifications; conversational replies to your inquiries; and limited follow-up related to your inquiry or service.
Message frequency. Message frequency varies based on your interactions with us and the status of your projects.
Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan. Keystone does not charge a fee for text messages, but your carrier's standard rates apply.
Opt-out. Reply STOP to any message to cancel. You will receive a one-time confirmation and no further messages unless you opt in again. You may also opt out by calling 919-285-9099 or emailing [email protected].
Help. Reply HELP to any message, or contact us at 919-285-9099 or [email protected].
Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.
Privacy of mobile data. As stated in Section 4, your mobile opt-in information and consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
## 9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to operate the site, remember your preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may affect site functionality.
## 10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.
## 11. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
## 12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted at keystoneservicesnc.com, with the "Effective Date" above updated accordingly. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
## 13. Contact Us
Keystone Property Services LLC
Angier, North Carolina
Phone: 919-285-9099
Email: [email protected]
Web: keystoneservicesnc.com